Term & Conditions

Please read this information carefully.

• 400mm is needed all round for installation.
• Ground is to be fairly level and area to be free of obstructions, plants, trees, rubble.
• Gradient of the ground should not exceed 300mm.
• No water or electrical installations to be under the Wendy House.
• No overhead restrictions or obstructions.
• Units will not be installed on platforms higher than ground level.
• Delivery dates given are estimates at the time of enquiry.
• Delivery dates can only be confirmed on proof of payment.
• Delivery and collections can only take place once funds have reflected.
• Delivery can be effected by unforeseen circumstances and rain.
• Due to time constraints our installers will not attend site induction.
• Failed installation for any reasons will be subject to charge.
• Failed install charge is R1 252 for units up to and including 3.0m x 4.2m and R2 365 for bigger units.
• Municipal and estate regulations is the responsibility of the owner.
• All sizes quoted are on nominal roof dimension.
• For specific dimensions please refer to product brochure.
• Units moved will void warranty unless moved by us.
• Please ensure the unit ordered will fit in the available space.
• Please ensure person on site is aware of unit placement.
• Acceptance of unit confirms installation is in the position indicated.
• Prices subject to change without prior notice.
• Payment terms are 100% in advance.
• All sales are subject to our standard terms and conditions.
• Payment confirms acceptance of requirements, and terms and conditions.
• Items not listed on this website, proforma invoice, or quotation are not included.
• Internal panelling is recommended for accommodation use.
• Units with verandas will require annual maintenance to the veranda.

Delivery Policy

Wendy House Centre is committed to ensuring a seamless and reliable delivery experience for our valued customers. Please read the delivery policy to understand the process and expectations.

1. In-house delivery and installation crew: We pride ourselves in our experienced and professional delivery and installation crew who perform each delivery with the utmost care.
2. Lead-time: the lead time for delivery and installation is typically between 3 to 5 days, depending on product and delivery availability. Dates provided upon initial inquiry are indicative and subject to confirmation.
3. Confirmation of Delivery Dates: Delivery dates will be confirmed once payment has been successfully received.
4. Failed Install Charges: If our installation team is unable to complete the installation due to factors beyond our control (such as unpreparedness, accessibility issues, or incorrect measurements), failed install charges will apply. We kindly ask customers to ensure preparedness to avoid additional charges.

Additional Information:

• Our standard delivery and installation price includes delivery and installation up to 60kms from our factory in Muldersdrift, Gauteng.
• Delivery ranges of 60 – 150kms are possible at a small additional fee. The fee structure is below:

• Deliveries which exceed 150kms are not possible, please consider a Collect and DIY option.
• Our delivery and install crew will arrive with the necessary tools and equipment to complete the job efficiently. All of our tools are battery operated so we do not electricity.
• Prior to delivery, please ensure that the installation site is prepared as per our terms and conditions.
• Any changes to the delivery date must be communicated at least 48 hours in advance. Rescheduled delivery dates will be subject to delivery availability.

We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to provide you with a Wendy House that exceeds your expectations.

Returns & Refund Policy

Refund and Returns on Delivered and Installed Wendy Houses

• Refunds are offered in full if the refund is requested before the Wendy Houses leaves the Wendy House premises for delivery and installation.
• The refund must be requested at least 48 hours before the scheduled delivery date.
• Refunds and returns are offered less a failed installation charge if the Wendy House has left the Wendy House Centre premises for delivery and installation but has not yet been installed onto the customers premises. The customer will be refunded as per the refund policies.
• Exchanges are permitted less a failed installation charge if the Wendy House has left the Wendy House Centre premises for delivery and installation but has not yet been installed onto the customer’s premises. The customer will be credited with the invoice amount less the failed install charge. Any additional costs with the new order must be paid for in full before delivery and installation of the new order can take place. Any surplus costs will be refunded to the customer as per the refund policies.
• Due to the nature of the product, no returns or refunds are permitted once the unit has been installed onto the customer’s premises.
• Change of mind or buyer’s remorse is not eligible for a refund or return.

Refund Process

• If eligible, a refund will be initiated into your original method of payment. In the case of a card payment on the point of sale machine at Wendy House Centre, an EFT (electronic funds transfer) will be done. Refunds via Payfast will attract the Payfast transaction fees.
• Refunds must take 2-3 business days to process.